Spinita Casino Privacy Policy

At Spinita, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you access and use our online casino services at spinita.com. We operate under Spinero Entertainment Group, established under the laws of the Republic of Seychelles, with our registered address at Victoria, Mahe, Street 190, Saffron Avenue, Seychelles. By using our platform, you acknowledge that you have read and understood this policy. If you have any questions, please contact us at general@spinita.com.

Information We Collect

When you register an account at Spinita Casino, we collect several categories of personal data necessary to provide our services, verify your identity, and comply with our legal obligations. We require this information before you can access any games, bonuses, or financial features on our platform.

Registration and Account Data

• Full name and date of birth
• Residential address and postcode
• Email address and telephone number
• Username and account credentials
• Preferred language and currency (EUR)

Financial and Transaction Data

• Deposit and withdrawal history
• Payment method details (e.g., Visa, Mastercard, PayPal, Skrill, Neteller, Revolut, crypto wallet addresses)
• Transaction amounts and timestamps
• KYC and identity verification documents

Technical and Usage Data

• IP address and device identifiers
• Browser type and operating system
• Pages visited, games played, and session duration
• App usage data (if you use the Spinita casino app)
• Clickstream and interaction data

How We Use Your Information

At Spinita Casino, we use your personal data for a range of legitimate purposes directly connected to providing and improving our services. We do not sell your personal information to third parties for marketing purposes without your explicit consent.

• To create, manage, and verify your player account
• To process deposits and withdrawals through our supported payment rails
• To perform identity verification and comply with anti-money laundering (AML) obligations
• To administer bonuses, including our Welcome Package, free spins, daily promotions, and Loyalty Program rewards
• To detect and prevent fraud, bonus abuse, and unauthorised account activity
• To provide customer support via live chat and email at general@spinita.com
• To send you relevant communications about your account, our services, or promotional offers (where you have opted in)
• To comply with our legal and regulatory obligations under Seychelles law and applicable international standards
• To improve our Spinita casino online experience, including platform performance, game library, and mobile app functionality

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: We need your data to fulfil our obligations under our Terms and Conditions when you register and use Spinita Casino services.
• Legal obligation: We are required to collect and retain certain data to comply with AML, KYC, and other regulatory requirements.
• Legitimate interests: We process certain data to detect fraud, improve security, and enhance our platform.
• Consent: Where we rely on your consent — for example, for direct marketing communications — you may withdraw that consent at any time by contacting us.

Cookies and Tracking Technologies

Our Spinita online casino uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how our platform is used. When you visit spinita.com, we may place the following types of cookies on your device:

• Essential cookies: Required for the website to function, including session management and secure login at the Spinita casino login page.
• Analytics cookies: Help us understand how players interact with our platform so we can improve performance and usability.
• Functional cookies: Remember your language preference (English or German) and other settings.
• Marketing cookies: Used to deliver relevant promotions and measure campaign effectiveness.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect your ability to use core features of our platform, including the Spinita app and the Spinita login process.

Sharing Your Information

We may share your personal data with trusted third parties where necessary to deliver our services. We ensure that all third parties we work with maintain appropriate data protection standards.

• Game providers: Including Pragmatic Play, Evolution, NetEnt, BGaming, and others — to deliver gaming content.
• Payment processors: To facilitate transactions through our supported methods, including crypto, e-wallets, and bank transfers.
• KYC and compliance partners: To verify your identity and comply with AML regulations.
• Customer support tools: To manage communications and support tickets.
• Legal and regulatory authorities: Where we are required to disclose data under applicable law.

We do not transfer your data outside of our approved processing framework without appropriate safeguards in place.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by law or our internal compliance policies. If your account becomes inactive, we will notify you as required, and data will be retained in accordance with our legal obligations. You will be informed at least 14 days before any inactivity-related action affects your account.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at Spinita Casino:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to our legal obligations
• The right to object to or restrict certain types of processing
• The right to data portability where technically feasible
• The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at general@spinita.com. We will respond to all legitimate requests within a reasonable timeframe.

Security of Your Data

We take data security seriously at Spinita. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encryption, secure server infrastructure, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we encourage you to protect your account credentials and contact us immediately if you suspect any unauthorised access.

Restricted Countries and Eligibility

Our services are not available to residents of certain jurisdictions. We do not accept players from Australia, Austria, Comoros, France, Germany, the Netherlands, Spain, the United Kingdom, the United States, or countries listed on the FATF blacklist. If we become aware that personal data has been collected from a resident of a restricted country, we will take steps to close the account and delete the associated data in accordance with our policies.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will notify you through your registered email address or via a notice on the Spinita Casino platform. We encourage you to review this policy periodically. Continued use of our services following any update constitutes your acceptance of the revised terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out. Our support team is available in English and German, and you can contact us at any time via live chat on our platform or by email at general@spinita.com. We are committed to addressing your concerns promptly and transparently.